Measures introduced include reduced capacity, enhanced cleaning, one-way systems, e-ticketing and multiple hand sanitiser stations. The safety of our audience, performers, volunteers and staff remain of utmost importance to us, and we will follow guidance meticulously.
To ensure your visit to the Maltings is safe and enjoyable, we’ve outlined some of the changes below and tried to answer any questions you may have. This is new ground for us, and we’ve worked hard to make sure everything we are operating in line with government guidelines, but things may still change. Please check back frequently for any updates.
Arrival & Your Visit
Our doors will open to customers 45 minutes prior to the event. Please ensure you arrive by the time stated on your ticket, otherwise you risk not being able to attend your event. A member of staff will check your ticket at the Box Office and you can then proceed to use the toilets, or enter the performance space, using the routes we have put in place. Our friendly staff and volunteers will be on hand if you have any questions. When inside the building, we expect all customers, volunteers and staff to wear a face covering, respect social distancing and hygiene measures.
You must not attend the venue if you: believe you may be infected with COVID-19; have experienced symptoms in the last 14 days; have been in close proximity to anyone who has experienced symptoms in the last 14 days; or have been instructed to self-isolate.
All tickets and booking fees are non-refundable, but we have updated our booking policy in line with COVID-19. If we are required by any government guidance or restrictions to cancel a performance, tickets may be exchanged or refunded as set out in our terms and conditions. If you are unable to attend your event due to displaying symptoms, self-isolating or having to isolate, you must inform the box office 24hrs before your event. Email firstname.lastname@example.org with your full contact details and order number.
How will you maintain social distancing in the venue?
We have created one-way systems around the venue, reduced the amount of furniture front-of-house and installed signage to indicate appropriate distancing. We have reduced our audience capacity and each group of seats is separated from any other group of seats by at least 1 metre on all sides.
Do I need to wear a face covering?
Face coverings are required in all areas of the building and should be worn throughout all performances. If you remove your face covering to eat or drink, we ask kindly that you put it back on afterwards.
What additional safety measures are you taking?
We will follow government guidance at all times. Transactions will be cashless and paperless where possible, with one–way systems, multiple hand sanitiser stations and enhanced cleaning processes in place throughout the venue. Our cleaning standards were already high before the pandemic, but will be enhanced by a cleaning programme designed to clean and sanitise high touch points within the building after each event.
Can I pay with cash?
If possible we ask that all payments are made by card.
At the end of your event, we ask you to help by either taking your rubbish home with you or putting it into our bins before you leave.
If you have any questions, feedback or concerns, please get in touch.