Measures introduced include the wearing of face coverings, enhanced cleaning, one-way systems, e-ticketing and multiple hand sanitiser stations. The safety of our audience, performers, volunteers and staff remain of utmost importance to us, and we will follow guidance meticulously.
To ensure your visit to the Maltings is safe and enjoyable, we’ve outlined some of the changes below and tried to answer any questions you may have. Please check back frequently for any updates.
Arrival & Your Visit
For shows, films and live performances our doors open up to 30 minutes prior to the start time but for day events such as markets and festivals, please do not arrive before the opening time, or the time stated on your ticket. Our friendly staff and volunteers will be on hand if you have any questions. When inside the building, all customers, volunteers and staff must wear a face covering (unless exempt), respect social distancing and hygiene measures.
You must not attend the venue if you: believe you may be infected with COVID-19; have experienced symptoms in the last 10 days; or have been instructed to self-isolate.
For large festivals (unravel, quilters) we require all members of your party over the age of 18, to demonstrate their Covid-19 status to gain entry in one of the following ways:
Demonstrate Full Vaccination (first and second dose)
Show a Covid Pass (via NHS app or NHS website) or an NHS Covid Pass letter (which can be requested via NHS website or by calling 119 at least 14 days prior to your visit)
Demonstrate a negative PCR / LFT test completed ideally within 12 hours of your visit
Show NHS email or text message received after negative PCR/LFT.
Attendees under the age of 18 must provide verbal confirmation that they have not tested positive nor are currently suffering from symptoms of Covid-19; from their parent, guardian or the individual themselves if they are 16 or 17.
Failure to provide your details may result in you being refused entry without a refund. If you are clinically exempt from providing your Covid-19 Status, visit the NHS website for advice.
All tickets and booking fees are non-refundable, but we have updated our booking policy in line with COVID-19. If we are required by any government guidance or restrictions to cancel a performance, tickets may be exchanged or refunded as set out in our terms and conditions. If you are unable to attend your event due to displaying symptoms, self-isolating or having to isolate, you must inform the box office 24hrs before your event. Email email@example.com with your full contact details and order number.
Do I need to wear a face covering?
From Friday 10 December 2021, in line with government guidelines, we require all visitors to our buildings to wear a face covering, unless exempt. Face coverings may be removed whilst eating and drinking.
Our workshop programme this season has been arranged with social distancing in mind. We are strongly advising that face coverings are worn during craft workshops, however the room layout is such that each work station is spaced at least 1m apart and the rooms are well ventilated to allow the flow of fresh air so once seated in a workshop you may remove your face covering.
What additional safety measures are you taking?
We will follow government guidance at all times. Transactions will be cashless and paperless where possible, with one–way systems, multiple hand sanitiser stations and enhanced cleaning processes in place throughout the venue. Our cleaning standards were already high before the pandemic, but will be enhanced by a cleaning programme designed to clean and sanitise high touch points within the building after each event.
Can I pay with cash?
If possible we ask that all payments are made by card.
At the end of your event, we ask you to help by either taking your rubbish home with you or putting it into our bins before you leave.
If you have any questions, feedback or concerns, please get in touch.
Last updated: Fri 14 January 2022