We are delighted to welcome everyone back to the Maltings. We have introduced a few changes so that we comply with government guidance to operate safely. Measures to be introduced include reduced capacity, enhanced cleaning, one-way systems, e-ticketing and multiple hand sanitiser stations. The safety of our audience, performers, volunteers and staff remain of utmost importance to us, and we will follow guidance meticulously. 

To ensure your visit to the Maltings is safe and enjoyable, we’ve outlined some of the changes below and tried to answer any questions you may have. This is new ground for us, and we’ve worked hard to make sure everything is ready and in line with government guidelines, but things may still change. Please check back frequently for any updates. 

Ticketing information 

Tickets must be purchased in advance. Bookings can be made online at farnhammaltings.com and where this is not possible call the box office on 01252 745444, Monday to Friday between 9am to 5pm.   

You will be emailed an e-ticket, which can be shown on your mobile device when you arrive at the venue. If you don’t have a smart phone, please arrange to print your e-ticket(s). We are not currently printing or posting any tickets. A few days before your visit, we will send a pre-show email reminding you of your booking. 

We collect contact information about each ticket booker in line with our privacy policy. We may be required, and by purchasing a ticket you permit us, to share your contact details with NHS Test and Trace 

Our seating plans have been updated with social distancing measures to protect everyone visiting. We have looked at our booking patterns and have designed seating plans based on the data we have.  All tickets within a group must be purchased by one booker. Each group is limited to up to six people from different households (indoors or outdoors).  To allow for this social distancing, seating capacity has been dramatically reduced. In the Great Hall, each group of seats is separated from any other group of seats by 1m+ on all sides. 

All tickets and booking fees are non-refundable, but we have updated this policy in line with COVID-19. If we are required by any government guidance or restrictions to cancel a performance, tickets may be exchanged or refunded as set out in our terms and conditions. If you are unable to attend your event due to displaying symptoms, self-isolating or having to isolate, you must inform the box office 24hrs before your event. Email boxoffice@farnhammaltings.com with your full contact details and order number. 

Arrival & Your Visit 

Our doors will open to customers 30 minutes prior to the event. Please ensure you arrive by the time stated on your ticket, otherwise you risk not being able to attend your event.  A member of staff will check your ticket at the Box Office and you can then proceed to use the toilets, the cafe or enter the performance space, using the routes we have put in place. Our friendly staff and volunteers will be on hand if you have any questions! When inside the building, we expect all customers, volunteers and staff to respect social distancing and hygiene measures.  The Foyer Bar will be open for refreshments. Payments throughout the venue are preferred by card only. 

You must not attend the venue if you: believe you may be infected with COVID-19; have experienced symptoms in the last 14 days; have been in close proximity to anyone who has experienced symptoms in the last 14 days; or have been instructed to self-isolate. 

FAQS

How will you maintain social distancing in the venue?
We have created one-way systems around the venue, reduced the amount of furniture front-of-house and installed signage to indicate appropriate distancing. We have reduced our audience capacity and each group of seats is separated from any other group of seats by at least 1 metre on all sides.

Do I need to wear a face covering? 
Face coverings are required for inside the building. For outdoor performances you may choose to wear a face covering but you are not required to do so. 

What additional safety measures are you taking?
We will follow government guidance at all times. Transactions will be cashless and paperless where possible, with oneway systems, multiple hand sanitiser stations and enhanced cleaning processes in place throughout the venue.  Our cleaning standards were already high before the pandemic, but will be enhanced by a cleaning programme designed to clean and sanitise high touch points within the building after each event. 

Are the toilets open?
Our toilets will be open and social distancing is required in those spaces. Washing your hands thoroughly with soap is expected. 

Can I pay with cash?
If possible we ask that all payments are made by card. We do not take Diners Cards. 

Anything else?
At the end of your event, we ask you to help by either taking your rubbish home with you or putting it into our bins before you leave. 

If you have any questions, feedback or concerns, please email boxoffice@farnhammaltings.com 

For access information and needs refer to our access page.

Terms and conditions
Privacy policy

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Last updated: 21 September 2020